13100 SPACE CENTER BLVD HOUSTON, TX 77059 Get Directions
13100 SPACE CENTER BLVD HOUSTON, TX 77059 Get Directions
The entire RiceTec organization - from our rice breeders to our management teams to our Board of Directors - demonstrates a level of technological expertise and strategic prowess that meets the highest standards in the rice industry.
Diversity
We demand differentiation - not only between our organization and its competitors, but also within our organization. Academic preparation. Professional experience. Culture. Ethnic roots. National origin. Gender. These are only a few of the things we consider when seeking to attract and retain employees with diverse backgrounds. This effort fosters the creative and inventive culture essential for technological leadership.
Teamwork
Communication. Trust. Accountability. These qualities are necessary to establish and maintain the high levels of efficiency and productivity required to achieve the finest results. Developing and fostering a team approach to problem solving and task accomplishment, RiceTec recognizes individual initiatives and accomplishments that reinforce this significant value.
Excellence
Benchmarking. Defining industry standards. Reaching new heights with customer service. We're always striving for new achievements and efficiencies with our products to ensure superior quality and greater profitability for our customers. To fulfill the high standards of performance required to maintain a leadership position in our market and meet the expectations of shareholders, zero-defect operational performance is the expected standard of performance.
Urgency
The ability to make quick, smart decisions and swiftly adjust to industry changes is a critical competitive advantage in our market. Having a sense of urgency toward continuous improvement and accomplishing high priorities is a key component for future success.
Customer Services
At RiceTec, we aim for the highest rate of customer satisfaction possible. We know that satisfied customers are the best sales people we have. While there is no perfect product and processes can always be improved, we strive to be the best when it comes to providing service to our customers, in the field and elsewhere.
Our Customer Service department consists of our dedicated staff of trained and experienced professionals that are here to answer your questions and help deal with product concerns. While we do not aim to help create customer complaints, we want to make it easy for our customers to voice complaints, then get them resolved quickly and in a fashion that exceeds satisfaction for all parties and increases customer retention for the future.
RiceTec Customer Service works in a schedule that is months ahead of the growing season to make the seed ordering, shipping, and documentation more timely and easy for our customers. They help produce programs such as the Seed Return Program and Stand Guarantee Program more simple and improved each year for customer use. They also work with FarmPlan and our Service Partners to give our customers options and improved terms of sale.
Selling the grain produced from rice seed planted now requires much documentation, and our Customer Service department works diligently to supply the necessary information.
The Logistics branch of Customer Services constantly strives to more efficiently and consistently ensure that our customers receive their seed orders on time and correctly, with the proper documentation to accompany the order. Currently, we work with local certified conditioners and distributors across the MidSouth and Coastal rice producing areas that know the rice business and are devoted to delivering a quality end product in a timely fashion.
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